Administrative time
Compare the time needed to prepare and process a complete request.
The deliverables
Portal and tracking tools
A submission portal, an internal management workspace, and the services needed to run them.
Request processing
One case file
Shared across teams
Information, documents, and decisions remain accessible throughout processing. Time saved depends on the actual request volume and must be measured in operation.
Delivery and quality
- Initial version
- Portal launchedRequest submission and tracking.
- Improvements
- Expanded workflowsAccess and contractor management.
- Support
- MaintenanceWebsite fixes and improvements.
Effects to track
Requests between departments
Track status inquiries made by email or phone.
Case quality
Count incomplete cases and returns for correction.
Implementation steps
Step 1
Scoping
Business workflows, interfaces, and architecture.
Step 2
First version
Request submission, review, and tracking.
Step 3
Improvements
Additional workflows and management services.
Step 4
Maintenance
Operational monitoring and fixes.
Platform architecture
External portal and internal management workspace.
Interfaces
React
TypeScript
Business services
NestJS
Data
PostgreSQL
Authentication
Keycloak
- Transactional emails
- PDF documents
- Payment
- Appointment booking