B2B technical maintenance
A maintenance business
Commercial building maintenance through service contracts and one-time work.
Illustrative profile · all figures are fictional
- Annual revenue · 2025
- €6.2 million
- employees
- 40
- in the same region
- 2 branches
- field visits per month
- 900
Existing tools
- Shared schedule
- Shared folders
The need
Prepare field visits and close cases without follow-ups.
Instructions are scattered across emails and schedules. Incomplete cases delay field visits and invoicing.
Engagement objective
A shared case file, from request to closeout.
Clarify information, responsibilities, and statuses before testing a tool with the teams.
Illustrative objectives · no measured results.
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