Explore the catalog
- Search
Filters or free text interpreted as criteria.
- Selection
Results, features, and detail page.
- Contact
Inquiry sent to the CRM for the relevant site.
The website sends an inquiry; the network handles the transaction.
Processes
The business workflow.
The steps and rules of the business workflow.
Business processes and rules
Submit an inquiry
- Context
Select the offering and relevant site.
- Form
Fields tailored to the inquiry.
- Routing
Contact details and context accompany the inquiry.
The journey adapts to the type of inquiry.
Access a service
- Service
Select from the service catalog.
- Request
Contact details, availability, and options.
- Processing
Sent to the CRM of the relevant team.
The form sends an appointment request, not a confirmed booking.
From sources to catalog
Business sources
Formats and fields specific to each system.
Shared model
Mapping the offering's fields.
Search index
Filters and queries over the consolidated catalog.
Web catalog
Results and detail pages available to visitors.
Findings and responses
FindingResponseScope
Finding
Different source formats
Response
A shared model feeds the catalog.
Scope
A common set of filters for the integrated sources.
Finding
Different types of inquiries
Response
Journeys with appropriate fields and destinations.
Scope
The relevant team receives the context of the inquiry.
Finding
Services to maintain
Response
A service catalog managed in the CMS.
Scope
Pages and forms reflect the selected service.