Multichannel customer journeysCommerce and services · multisite group

Deliverables

The deliverables and their scope.

Catalog, search, and forms connected to the CRM.

Deliverables

Live website

Catalog and service pages.

CRM routing

Sales inquiries with their context.

Maintenance

Website support and improvements after delivery.

Platform architecture

Interface
  • Next.js
  • React
Content
  • Strapi
Data
  • PostgreSQL
  • Algolia search index
  • Interpretation with Mistral AI
  • Network CRM

Metrics to track

Inquiry received
Verify receipt in the CRM with the offering, service, and site.
Qualification
Track actionable inquiries and reasons for rejection.
Sales follow-through
Connect inquiries with confirmed appointments or sales.