Multichannel customer journeysCommerce and services · multisite group

Context

Find an offering, request a service.

Redesign of a commercial website for a multisite group: catalog, contact inquiries, and services.

Business activity
Commerce and services
Organization
Multisite network
Group workforce
1,000 to 5,000 employees
Annual group revenue
Over €1 billion

Business needs

Find an offering

Bring multiple sources together and provide shared filters.

Route each inquiry

Distinguish contact types and send the inquiry to the appropriate site.

Manage services

Populate pages and forms from a service catalog.

Project scope

Catalog · services · contact

View the scope

Website launched

Catalog, search, and forms connected to the CRM.