The planA multisite service business · Business reporting
Fictional scenario

Chapter 03

The plan

A clear plan, explicit responsibilities, and a success condition for each step. The effects remain to be measured.

Roadmap

A proposed order of work. Scope and timing are defined with the team.

  1. 01PHASE

    Management + sites

    Set definitions

    Document the scope, calculation, and owner of each metric.

    Prerequisite: priority decisions identified.

    Acceptance criterion

    Two people calculate the same result using the same dataset.

  2. 02PHASE

    Data owner

    Make the workflow reliable

    Retain sources, automate checks, and isolate anomalies.

    Dependency: first-phase definitions approved.

    Acceptance criterion

    An invalid row remains identifiable and does not disappear silently.

  3. 03PHASE

    Management + data owner

    Make reporting traceable

    Link each metric to its details, source, and freshness.

    Dependency: collection checks operational.

    Acceptance criterion

    A user can explain a total from its source data.

Value to verify

Reliability

Compare figures with matching definitions

Reconciliation against a reference dataset

Expected effect · not measured

Traceability

Explain discrepancies

Reconstruct the calculation from the source

Expected effect · not measured

Updates

Make decisions with known data freshness

Test late and missing sources

Expected effect · not measured